FusePoint Success Story: How One Company Streamlined Navigation Across 10 Departments

ByKhoa Q|Success Stories

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From Navigation Nightmare to Digital Highway

One of our customers, a rapidly growing technology services company, faced a navigation crisis.
With 10 departments—software development, consulting, sales, marketing, HR, finance, legal, operations, customer success, and executive leadership—their SharePoint had turned into a maze of disconnected sites and department silos.

After 6 months with FusePoint, employees could find any departmental resource in two clicks, cross-functional collaboration increased 200%, and onboarding ramp-up dropped from 6 weeks to 2 weeks.

The Multi-Department Navigation Challenge

Before FusePoint:

• 47 dev project subsites, all named differently
• Sales and marketing kept separate, duplicate assets
• Campaign subsites with no archiving process
• IT drowning in “Where is this file?” tickets
• Leaders unable to get a complete cross-department view

This fragmentation slowed collaboration, blocked knowledge sharing, and made onboarding painful.

The “Before” Reality by Department

Software Development: Complex project structures locked out non-tech staff.

Sales: Regional silos, scattered proposals, fragmented competitive intel.

Marketing: Campaign chaos, duplicate assets, brand guidelines lost in subsites.

Execs: No central view; cross-department project visibility almost zero.

The FusePoint Transformation

Using Hubsites + Subsites List web parts, the company built a unified navigation ecosystem:

• Dynamic Hub Overview – Shows all departmental hubs with live activity & access status
• Permission-Aware Navigation – Displays only what each user can access
• Comprehensive Subsite Lists – Organized hierarchies, clear descriptions, auto-updates

Implementation in 3 Phases

1. Hub Architecture (Weeks 1–2) – Create departmental hubs with consistent templates
2. Subsite Standardization (Weeks 3–4) – Audit, rename, archive, optimize permissions
3. Training & Adoption (Weeks 5–6) – Department-specific training + cross-functional usage guidelines

Measurable Results

• Resource Discovery: 8.5 min → 1.2 min (86% faster)
• Cross-Department Projects: 23% → 69% (200% increase)
• Onboarding Navigation: 6 weeks → 2 weeks (67% faster)
• IT Support Tickets: 45/week → 8/week (82% drop)
• Exec Info Gathering: 4 hrs → 15 min (94% faster)

Department Wins

Development: +25% productivity from faster resource access

Sales: +40% improvement in global strategy execution

Marketing: +35% efficiency via resource reuse and better coordination

Strategic Lessons

• Balance department autonomy with organizational coherence
• Introduce improvements gradually
• Maintain ongoing user feedback loops

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