The FusePoint FAQs web part allows SharePoint users to create and manage frequently asked questions (FAQs) within their SharePoint environment. This feature provides a structured way to present common queries, improving content discoverability and user engagement.
Icon Support for Questions
Admins can optionally add an icon before each FAQ question, using the same thumbnail icon picker available in SharePoint's default quick links. This improves visual context and user navigation.
Features
Interactive FAQ Display: Expand/collapse questions with dynamic answers
Chevron Indicators: Show chevrons for open/close states
Search Functionality: Built-in search to quickly find relevant FAQs
Question Icons: Select icons per question from SharePoint's thumbnail library
Customizable Appearance: Adjust colors, fonts, and background styles
Borders: Configure border color (per item), border position (all / top / right / bottom / left / none), and border size (px, max 5)
SharePoint Integration: Seamless operation within SharePoint Online
License Validation: Ensures secure and authorized usage
How to Use
Adding the Web Part
Edit your SharePoint page
Select "Add a Web Part" from the ribbon
Choose FusePoint FAQs from the web part gallery
Position the web part on your page
Managing FAQ Content
Access the web part properties
Add new questions and answers in the provided fields
(Optional) Select an icon for each question using the icon picker
Organize questions in your preferred order
Save changes to update the display
User Interaction
Click any question to reveal/hide its answer
Type in the search box to filter questions
Scroll through results if many FAQs exist
Customization Options
Color Scheme: Match your organization's branding
Typography: Adjust question and answer font sizes
Layout: Control spacing and visual hierarchy
Behavior: Configure default expanded/collapsed states
Icon Display: Toggle icon visibility per question and choose from SharePoint's icon library
Borders:
Border color: Set per FAQ item
Border position: Applies to all items (all / top / right / bottom / left / none)
Border size (px): Number input, max 5
Notes
Web part title: To match the OOB web part title style, use a Text web part above the FAQs web part for the section heading.
Benefits
Improved Knowledge Sharing: Centralizes common questions and answers
Enhanced Visual Cues: Icons help categorize and distinguish questions
Brand Consistency: Custom styling and icon choices maintain corporate identity
Time Efficiency: Quickly deploy and maintain FAQ content
User-Friendly: Boosts discoverability and ease of use for end users
Conclusion
The FusePoint FAQs web part transforms how organizations share knowledge in SharePoint, now with optional icon support for questions. This feature, combined with its intuitive design, search capabilities, and customization options, makes it an essential tool for reducing support overhead and improving user engagement.
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