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FusePoint FAQs Web Part Documentation

Type: Web Part

FAQs

Overview

The FusePoint FAQs web part allows SharePoint users to create and manage frequently asked questions (FAQs) within their SharePoint environment. This feature provides a structured way to present common queries, improving content discoverability and user engagement.

🚀 New Feature: Icon Support for Questions Admins can now optionally add an icon before each FAQ question, using the same thumbnail icon picker available in SharePoint’s default quick links. This improves visual context and user navigation.


Features

  • Interactive FAQ Display: Expand/collapse questions with dynamic answers
  • Search Functionality: Built-in search to quickly find relevant FAQs
  • Question Icons: Select icons per question from SharePoint's thumbnail library
  • Customizable Appearance: Adjust colors, fonts, and background styles
  • SharePoint Integration: Seamless operation within SharePoint Online
  • License Validation: Ensures secure and authorized usage

How to Use

Adding the Web Part

  1. Edit your SharePoint page
  2. Select "Add a Web Part" from the ribbon
  3. Choose FusePoint FAQs from the web part gallery
  4. Position the web part on your page

Managing FAQ Content

  1. Access the web part properties
  2. Add new questions and answers in the provided fields
  3. (Optional) Select an icon for each question using the icon picker
  4. Organize questions in your preferred order
  5. Save changes to update the display

User Interaction

  • Click any question to reveal/hide its answer
  • Type in the search box to filter questions
  • Scroll through paginated results if many FAQs exist

Customization Options

  • Color Scheme: Match your organization's branding
  • Typography: Adjust question and answer font sizes
  • Layout: Control spacing and visual hierarchy
  • Behavior: Configure default expanded/collapsed states
  • Search Options: Enable/disable search functionality
  • Icon Display: Toggle icon visibility per question and choose from SharePoint’s icon library

Benefits

  • Improved Knowledge Sharing: Centralizes common questions and answers
  • Enhanced Visual Cues: Icons help categorize and distinguish questions
  • Brand Consistency: Custom styling and icon choices maintain corporate identity
  • Time Efficiency: Quickly deploy and maintain FAQ content
  • User-Friendly: Boosts discoverability and ease of use for end users

Conclusion

The FusePoint FAQs web part transforms how organizations share knowledge in SharePoint, now with optional icon support for questions. This feature, combined with its intuitive design, search capabilities, and customization options, makes it an essential tool for reducing support overhead and improving user engagement.


Fusepoint FAQs

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